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We offer you a 100% money back guarantee

Money Back Guarantee If our product does not satisfy you in any way, we guarantee that you will be reimbursed.

The money back guarantee is a voluntary service. Within 30 days, starting from the reception of the product you may get you money back.

The legal right of withdrawal remains independently.

Please exactly follow the procedure below:


  1. Send us an email to info@altopharma.com with your order number and the reason for return
  2. Your money back guarantee of 30 days is registered
  3. We will give advice concerning the proper application, offer you the appropriate product for your needs or inform you about the returning conditions
  4. In which case you will either be satisfied or reimbursed

Important indications for claiming the 30 days money back guarantee

  • Our customer service needs to be consulted prior the return of the product. Therefore the customer needs to announce his request by e-mail in advance. Unannounced returns within the 30 days money back guarantee will not be accepted and will be sent back to the customer. Additional arising charges are to be carried by the customer
  • If no solution can be found after the consultation or with another product, the full purchase price excluding shipping costs will be reimbursed
  • Potential returns have to be sent to the correct warehouse:
For returns the following address is appropriate:
Alto Pharmaceuticals Ltd.
PO Box 40011
RPO Oakridges
13070 Yonge St
Oakridges, Ontario
L4E 0H9